1/17/2024 0 Comments Jump desktop connectJump Desktop Connect uses TCP ports 80 and 443 to connect to our cloud infrastructure. Which ports does Jump Desktop Connect use? Here is a list of servers that you should allow through: If you have macOS's Gatekeeper feature enabled on macOS (enabled by default) your environment may also need access to Apple's certificate servers to make sure apps by 3rd party developers are allowed to run on the system. MacOS Gatekeeper and certificate validation servers Important note: Our servers are behind load balancers and public IP addresses may change.įor best performance a direct connection needs to be established between computers and UDP packets need to allowed to flow through your network / VPN / firewall. Required only if you are testing beta builds. You can ignore this if you have direct networking line of sight between devices or you're using your on relay server. Required for indirect or relayed connections. Make sure to allow the following hosts on your firewall: Server Name How do I allow Jump Desktop Connect to connect to your cloud infrastructure? See our Adding Computers To Your Team Guide.įor non-Teams users see our non-Teams mass deployment guide for Jump Desktop Connect. We recommend using Jump Desktop for Teams and the preconfigured installers. How can I mass deploy Jump Desktop Connect to computers? If a direct connection can not be established, Jump Desktop Connect will use one of our global relays to connect to the machine. When you try to connect, Jump Desktop Connect will use our cloud infrastructure to bootstrap a direct connection between your devices. Jump Desktop Connect uses an open source, widely deployed technology called WebRTC create connections behind NATs and firewalls. There are no limits to the numbers you can add to your team on all Jump Desktop for Teams plans.How does Jump Desktop Connect create a connection between computers? To remove a computer from your team, open up the computer's overview page and then click the three dots on the top right hand corner and then click Delete. The raw JSON log may store additional information that is not shown in the list. Click the Show Date area to browse history for a particular date - again the date is in your browser's current time zone.Ĭlicking on a connection log row will expand the entry and reveal the raw JSON log stored in the cloud. The Time field in the connection history list shows you the time in your browser's current time zone. To browse the connection history use the arrow icons () in the Connection History section. The number of days cloud connection logs are stored depends depends on your team's billing plan. Connection history is stored in the cloud for a fixed number of days. The connection history will include every connection attempt to the computer, including but not limited to: who connected to the computer, how long the connection lasted, screen sharing requests and even rejected connection attempts. The connection logs are uploaded by the Jump Desktop Connect app running on each computer. The Connection History section shows connection logs for a computer.Ĭloud connections logs are immutable, encrypted logs stored in the cloud for the computer. To change who has remote access to the computer, click the three dots on the top right hand corner of the Remote Access section and then click Add Access or Remove Access. In the Remote Access section of the computer overview page you can view and change which users and access groups are allowed to remotely connect to the computer. Manage who has remote access to computers If you don't have remote access to a computer you will be unable to see it's current online status. In the top section of the computer's overview page you'll see general information about the computer such as the current online status of the of computer, it's current public IP address, approximate location and operating system information. To view information about a computer browse to the computer's overview page by opening up your Team's dashboard, click Computers and then click a computer in the list. To add new or existing computers to your team, see the Add Computers To Your Team guide. To start managing remote access you'll need to add computers to your team: Jump Desktop for Teams lets you manage remote access to computers in your organization.
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